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Improve your Bluetooth connection
Your headphones communicate using Bluetooth, and a Bluetooth signal can be interfered with or weakened in some situations.
Your headphones might lose their connection more often with streaming audio than with content that is stored on your device.* With your device within a few feet of you, try to listen to music or other audio content that is stored on your device—not streamed—with your headphones. On your iOS or Android device, open the Music app. On a Mac with macOS Catalina, open the Music app. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Then play a song that does not have the Download button next to it. Or tap the Download button to download the song.
If your headphones maintain their connection without distortion during this test, then here are a couple of things that can help in other situations:
- Keep your iPhone or other device close to you, so that no obstructions, like walls or floors, are between you and your device.
- If possible, move to a different place—in particular, move away from places with many people or a lot of Wi-Fi activity, poorly shielded cables, microwave ovens, and wireless speakers (or turn off the oven or speaker).
If your headphones keep disconnecting
If you tested your headphones as described in the previous section and audio keeps disconnecting or cutting in and out, unpair your headphones and then pair them again.
Unpair your headphones
Unpair from an iPhone:
- Tap Settings > Bluetooth.
- Find the device that you want to unpair and tap the Info button .
- Tap Forget This Device.
- Restart your iPhone.
Unpair from a non-Apple device:
- On your non-Apple device, go to the settings for Bluetooth and make sure that Bluetooth is on. For example, on an Android device, go to Settings > Connected devices > Connection preferences > Bluetooth.
- Unpair—or forget—your headphones.
- Restart your non-Apple device.
Pair your headphones again
Pair—or connect—your headphones again. Find instructions for your headphones and the device that you want to pair them with:
If your headphones continue to disconnect, contact Apple Support.
* Your audio source, such as an iPhone, a Mac or Windows computer, or an Android mobile phone
Update your Beats wireless headphones or earphones
If you paired your Beats wireless headphones or earphones with your iPhone, iPad, or iPod touch, your Beats will update automatically. Make sure that you have the latest version of iOS or iPadOS and one of these Beats products:
- Powerbeats
- Powerbeats Pro
- Powerbeats3 Wireless
- Solo Pro
- Beats Solo3 Wireless
- Beats Studio3 Wireless
- BeatsX
- Beats Flex
If you paired your Beats with an Android device, download the Beats app for Android from the Google Play store to update your firmware.
Update your Beats Pill+
If you paired your Beats Pill+ with your iPhone, iPad, or iPod touch, make sure that you have the latest version of iOS or iPadOS. Then, download the Beats Pill+ app and follow the onscreen instructions to update your firmware.
If you have an Android device, download the Beats app for Android from the Google Play store to update your firmware.
Update Beats Solo2 Wireless, Beats Studio Wireless, Powerbeats2 Wireless, or Beats Pill 2.0
Download Beats Updater and plug your Beats product directly into the USB port of your computer. Use a micro-USB-to-USB cable that supports data transfer.
If Beats Updater doesn't see your device or complete the update:
- Make sure that the USB cable is connected securely to your computer and Beats headphones, earphones, or speakers.
- Use another USB port—not a USB hub—on your computer.
- Turn off your Beats product, then turn it back on.
- Reset your Beats product.
- Restart your computer.
- Unplug the USB cable for your Beats product from your computer, then plug it back in.
Beats Wireless Mac
Learn more
Wireless Mac Address
Beats Updater is officially retired—no new versions will be available. If you'd like to remove it from your Mac, learn how to delete Beats Updater.